I design systems that

Replace manual work with smart systems.

I help e-commerce and logistics teams eliminate manual workflows, reduce costs, and scale operations efficiently — without rebuilding what already works.

Experience across Amazon, Uber, Klarna, and TaskRabbit. Systems that work in real-world complexity, not just in theory.

✉ Tell me what’s slowing you down

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Automation Where it matters

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Integration Connect what’s disconnected

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AI solutions Applied to real workflows

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Operational impact Lower cost, better output

What I do

I turn complexity into streamlined operations.

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Fix what slows you down

I identify inefficiencies in your workflows and eliminate manual, repetitive work.

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Connect your systems

I integrate your tools and data so everything works together seamlessly.

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Automate intelligently

I implement automation that saves time, reduces errors, and scales with you.

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Apply AI where it counts

I use AI to enhance decisions, speed up execution, and improve outcomes.

Featured work

Whisperer — AI-assisted support system

An AI-powered workflow that integrates into existing support tools and reduces manual handling.

Reduced manual effort per ticket
Faster response times and decision support
Up to 50x lower cost per ticket compared to Zendesk-based workflows
Designed to work on top of existing systems — no rebuild required

Workflow layer Human-in-the-loop AI

Customer request

Incoming ticket or inquiry

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Whisperer AI

Reads context, retrieves knowledge, drafts response

Agent review

Human validates and approves

Contextual reply

Faster, more consistent response

Designed to improve without replacing existing support systems

Got a workflow that feels too manual?

Send it over. I’ll show you what I’d automate and how.

✉ ml@michelelicciardello.com

Approach

Make existing systems work better.

Most companies can’t start from scratch. I extend what you already have — combining automation, APIs, and AI to unlock results faster, with less risk.

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