I design systems that

Replace manual work with smart systems.

I help e-commerce and logistics teams eliminate manual workflows, reduce costs, and scale operations efficiently — without rebuilding what already works.

Experience across Amazon, Uber, Klarna, and TaskRabbit. Systems that work in real-world complexity, not just in theory.

Automation Where it matters
Integration Connect what’s disconnected
AI solutions Applied to real workflows
Operational impact Lower cost, better output

I turn complexity into streamlined operations.

Fix what slows you down

I identify inefficiencies in your workflows and eliminate manual, repetitive work.

Connect your systems

I integrate your tools and data so everything works together seamlessly.

Automate intelligently

I implement automation that saves time, reduces errors, and scales with you.

Apply AI where it counts

I use AI to enhance decisions, speed up execution, and improve outcomes.

Whisperer — AI-assisted support system

An AI-powered workflow that integrates into existing support tools and reduces manual handling.

  • Reduced manual effort per ticket
  • Faster response times and decision support
  • Up to 50x lower cost per ticket compared to Zendesk-based workflows
  • Designed to work on top of existing systems — no rebuild required
Workflow layer Human-in-the-loop AI
01

Customer request

Incoming ticket or inquiry

03

Agent review

Human validates and approves

04

Contextual reply

Faster, more consistent response

Designed to improve without replacing existing support systems

Send it over. I’ll show you what I’d automate and how.

✉ ml@michelelicciardello.com

Make existing systems work better.

Most companies can’t start from scratch. I extend what you already have — combining automation, APIs, and AI to unlock results faster, with less risk.

Work with what you have

I leverage your current tools and infrastructure.

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Layer automation and APIs

I connect, automate, and streamline the workflow.

Add AI where it matters

I apply AI to the right problems for real operational impact.

Tools are useful. How they connect is what matters.

I work across product, automation, cloud and support systems — always with the operational outcome first.

Power Automate
API APIs
EXT Browser Extensions
OutSystems
OpenAI
Gemini
Copilot
AWS
Google Cloud
Zendesk
Freshdesk
Intercom
ElevenLabs